Error: Disconnection occurred while receiving data.

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SYMPTOM:
After moving the site_slice and depots from one machine to another, starting the AccuRev process the following errors are reported in the acwatchdog.log file.

[2005/03/22 09:43:30] AccuRev/CM 3.1.4 Enterprise Edition October 2002
Copyright (c) 1995-2002 AccuRev Inc. All rights reserved
[2005/03/22 09:43:30] Initializing server.
[2005/03/22 09:43:30] Valid license key found:
accurev-ent unlimited unlimited 28 9784-0e7f-5020-d382-0d2f-9830-fc16-1003
[2005/03/22 09:43:30] Num licenses = 28
[2005/03/22 09:43:30] -Info- watchdog (pid 14483): started accurev server (pid 14501)
[2005/03/22 09:43:30] rotating logs
[2005/03/22 09:43:30] Logging started in /opt/accurev/storage/site_slice/logs/acserver.log
[2005/03/22 09:43:40] -Info- watchdog: connection testing
[2005/03/22 09:43:40] Error: Disconnection occurred while receiving data.
The accurev_server.log file on the server may have more details.
[2005/03/22 09:43:40] -Warning- watchdog: failure talking to server (a)
[2005/03/22 09:43:40] -Info- watchdog: connection testing
[2005/03/22 09:43:40] Error: Disconnection occurred while receiving data.
The accurev_server.log file on the server may have more details.
[2005/03/22 09:43:40] -Warning- watchdog: failure talking to server (a)
[2005/03/22 09:43:40] -Info- watchdog: connection testing
[2005/03/22 09:43:40] Error: Disconnection occurred while receiving data.
The accurev_server.log file on the server may have more details.
[2005/03/22 09:43:40] -Warning- watchdog: failure talking to server (a)
[2005/03/22 09:43:40] -Warning- watchdog: attempting clean shutdown of accurev_server (pid 14501)
[2005/03/22 09:43:41] -Warning- watchdog: accurev_server (pid 14501) exited with status 0
[2005/03/22 09:43:41] -Error- watchdog: accurev server failure

CAUSE:
The new license that was generated for the new machine was for 28 users.

[2005/03/22 09:43:30] Num licenses = 28

From an 'accurev show users' command there are 39 registered users for this site_slice.

# accurev show users | wc -l
There are insufficient licenses or your license has expired. Please check your license.

Use 'accurev remove user <user>' to remove extra users
AccuRev Error: 16

39


SOLUTION:
You will need to obtain a new license for the correct amount of users. In this case a license of 39.


For more information contact AccuRev Support

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