Why do i receive an error "Export to word Failed: Error COM exception 7ffefefb"

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over 8 years ago

Problem:

Why do i receive an error "Export to word Failed: Error COM exception 7ffefefb"

Resolution:

Background: This error has been seen after a rollout of MS updates to clients running Word 2003 SP3 on Windows XP, though other configurations may be affected.
Confirm Symptom:
Open Control Panel-->Add/Remove Programs and select to "Show Updates" in the upper right. Scroll down to view if Office, Word, or WIndows updates have been applied in the timeframe that this error message started occuring when attempting to Export to Word from within Caliber DefineIT. Another similar symptom is noted here: User receives COM errors when doing an export from DefineIT to MSword Solution: A subsequent round of MS updates has been found to resolve the issue.
Old KB# 15689
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