I have been testing Jira <-> Octane sync but see one potential issue around phases. If I update the Octane phase twice within 1 minute, which inpatient users might do, then Jira is not updated with latest status - it is not aware of the 1st phase move so hasn't moved on.
Octane Phase update
16:00 10 seconds - Fixed -> Ready for Retest
16:00 30 seconds - Ready for Retest -> Resolved
16:01 Sync runs - Jira only sees that status has been updated to Resolved. Jira status is still on Fixed and cannot go directly from Fixed to Resolved. Jira status is now still on Fixed and out of sync with Octane.
Do most sync users abolish all rules and have pathways between all phases to account for this type of behaviour?
I can imagine this is ok in Octane as rules can be put in place per user group to enforce, not sure about Jira??