the synchronization of Jira field "Assignee" and Octane field "Owner" works in only one direction - from Octane to Jira - but not reverse. This problem occurs in every Jira type (story, bug, etc.).
ADM Help says about this: https://admhelp.microfocus.com/connect/en/4.0-4.4/Online/Content/Topics/user-matching.htm
"If you use the same user representation in both products, you do not need to use User maps."
The personnel number is used for registration in both Jira and ALM Octane. Even the representation of the user fields look the same (see Screenshot "image" and "Screenshot 2021..").
I know there is a similar post but that doesn't solved my problem, as I do not believe that user mapping is necessary: https://community.microfocus.com/t5/MF-Connect-User-Discussions/Mapping-between-Jira-quot-Assignee-quot-and-Octane-quot-Owner/m-p/2833568#M255
- MF Connect: 4.3.6
- ALM Octane : 15.1.40 (enterprise Edition)
- Jira: v8.5.5