Sorry, that was a bit short on information.

I entered the User Representation, Octane Server URL, API Client ID, API Client Secret.

No Octane Proxie is defined.

Then I get the error:

What can be the cause and how can it be solved?

What version of MF Connect are you on please?

This issue has been addressed by R&D in its most recent patch.

Please open a support incident, ask that it be assigned to Ed Benton of the MF Connect Support.

We will work with you to do the upgrade & ensure that the problem no longer occurs.

I am available to work with you at 11:00am US EDT tomorrow morning,

so the sooner the case comes in, the quicker that we can provide you with links to downloadables etc.

take care

anil

and if your problems persist after the upgrade, we will work with you to gather evidence of the issue, and raise a priority case with mf connect r&d

I am on version 4.4.1 (Windows)

Yes, we will need to upgrade you to the hot fix patch builds.

Please open an Incident with MicroFocus, and we'll be glad to help you resolve this issue.

Yes, we will need to upgrade you to the hot fix patch builds.

Please open an Incident with MicroFocus, and we'll be glad to help you resolve this issue.

Unfortunately I have no permission to create Support tickets. And our site admin is back from leave, next week. So we'll have to wait.