Idea ID: 2870256

MF Connect - ServiceNow additional types validation on save

Status : Under Consideration
3 months ago

Brief Description:

When we are need to map additional types from ServiceNow, MF Connect has the option to enter the additional types to be needed in the data source area, but it doesn't validate the types if entered types are valid types according to the connected ServiceNow instance. Also, it lists the added incorrect types too under Types tab with no errors which makes the user to think that everything is ok, so go ahead and do the mapping but it's not.

Benefits / Value:

We have added incorrect type names, and proceeded with mapping, run because no errors were shown. When we ran, nothing happened, no audits, no errors; so reached out to help desk and costed lot of hours for us until we figure out the type names should be the actual table names behind for the linked entity of ServiceNow.

So, if MF Connect does the validation of types that we added in the Additional Types field while save, it would make sense and avoid in resulting more confusions.

Design details:

1. User enters the additional types

2. Click Save

3. Immediately, MF Connect should validate if the added types are valid types according to the connected ServiceNow instance.

4. If types are valid, only then it should save successfully and show the types under Types tab.

Labels:

Configuration
Usability