Error A valid license for this product could not be found

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Problem:

Error "A valid license for this product could not be found ... The licensed number of concurrent users has been reached; try again later(-9)"

Resolution:

This article pertains to version 8.0 of DevPartner.

It is possible for one DevPartner user to consume more than one concurrent license. You would receive this error message:

A valid license for this product could not be found and any evaluation period has expired.

The following error was returned:

The licensed number of concurrent users has been reached; 
try again later(-9)

This is caused by a problem in an earlier version of the DLM 4 License Server. You can find a patch here:

ftp://ftp.compuware.com/private/distribution/webdlm4024/dlm4024win32_LicService.exe

This is a self-extracting zip file. It contains a program called setup.exe which you can run to upgrade your License Server (a.k.a. License Administration Utility - LAU4).

Old KB# 11106
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