Steps to manually remove DriverStudio from a machine when add-remove fails

0 Likes

Problem:

How to manually un-install DriverStudio

Resolution:

<TABLE cellSpacing=0 cellPadding=0 width="100%" border=0>

<TBODY>

<TR>

<TD colSpan=2>

Very carefully use Regedt32.exe to do this, not all of these keys may exist

depending on which version and tools were installed.

<CODE>

1. Remove registry settings

    A. From the registry location HKEY_LOCAL_MACHINE\SOFTWARE\Compuware

        NOTE: If you have no other Compuware products delete the HKEY_LOCAL_MACHINE\SOFTWARE\Compuware key.

        Delete the following values:

          DSMasterDir

          NMMasterDir

        Delete the following keys:

        Not all keys may be under this key.

          DriverAgent

          DriverNetworks

          DriverStudio

          DriverWorkBench

          DriverWorks

          SoftICE

          TrueCoverageDE

          TrueTimeDE

          VtoolsD

    B. From the registry location HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services

        Delete the following keys:

        NOTE: Not all the keys may exist.

          CptHook </CODE><CODE>Siwvid

          Ntice

          Siwvid<CODE>

</CODE>          nmfilter

          X9

          X9TT

          BChkD

          SiwvidStart </CODE>

<CODE>

    C. From the following registry location, delete the value for UpperFilters

        if ACPI:

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\ACPI\PNP0303\4&4f9938a&0

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\ACPI\PNP0F13\4&4f9938a&0

        if APM:

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\*PNP030b\1_0_22_0_32_0

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\*PNP0F03\1_0_21_0_31_0

    D. From the following registry location, remove NMFILTER from the UpperFilters. CAUTION remove only the NMFILTER text.

        if ACPI:

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\ACPI\PNP0501\?

        if APM:

        HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\*PNP0501\PNPBIOS_??

2. Remove the files and directories.

    A. Remove the following Directory from the branch C:\Program Files\Compuware (or the product install directory).

         NOTE: If you have no other products delete the branch C:\Program Files\Compuware (or the product install directory).

           DriverStudio

    B. Remove the following files from the C:\Winnt\system32\drivers (or the OS install directory)

           bchkd.sys

           NMFilter.sys

           ntice.sys

           siwsym.sys

           sSiwvid.sys

           X9.sys

           X9TT.sys

</CODE>Note - registry and directory entries for old versions of DriverStudio

would be under NuMega instead of Compuware.<CODE>

</CODE><!-- #EndEditable --></TD>

<TR>

<TD>

</TD></TR></TBODY></TABLE>

Old KB# 11210
Comment List
Anonymous
Related Discussions
Recommended