Lost/forgot the administrator password for the database

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Problem:

I have forgotten the administrative password for my database.  Is there a way that I can change it or make someone else the administrator?  I cannot access the User Administration utility.

Resolution:

Due to security issues, the resolution to this issue will not be posted in our knowledge base.  Please email your serial # and issue directly to  Devpartner technical support at:  Nashua.Support@Compuware.com

Please note the product version number and a support engineer will assist you with recovering access to the Administrator account.

NOTE: TrackRecord 4.x and below is no longer supported.

For more information on upgrading to the client/server version of TrackRecord, please contact Compuware sales at:  800-468-6342 or 603-578-8400 or via email at:  Nashua.Sales@Compuware.com

Old KB# 12002
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