Open a support ticket and provide screen shots of the error message generated. Support will also require a install log. Follow the steps below to generate an install log to report with your issue.
1. Open the registry with Regedt32.exe and create the following path and keys: HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\Installer. (See fig 1) Reg_SZ: Logging Value: voicewarmup
Note: When you attempt to run the installation a log file with a randomly generated name will be created. However, the name of the file will begin with the letters “Msi” and end with a “.log” extension.
2. To locate the generated log file to provide to Support, type the following in a command prompt (See fig 2) :
At this point, attempt to reinstall DevPartner; if the install fails attach the Msi log file generated in the temp directory to your support incident.
In addition to the install log file. Create a system info dump file as well (See fig 3).
Start->Run->msinfo32.exe File->Save to produce to *.nfo file.