No Wait times are showing in performance analysis with DPJ v3.0

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Problem:

Using DevPartner Java performance analysis on Windows, no wait times are showing in the performance display and the session file says "You must be using Linux."

Resolution:

To fix this you will need to contact Compuware Corporation technical support (nahsua.support@compuware.com) to obtain the updated mach5.sys driver.

Once you receive this update, complete the following steps to update your driver:

stop all profiling sessions

- open command prompt and type "net stop mach5"

- go to c:\windows\system32 and rename mach5.sys to mach5.sys.old

- save attached mach5.sys to c:\windows\system32

- type "net start mach5" and check that it says "service was started successfully"

- Perform tests to ensure that the problem went away

This defect has been resolved in DPJ 4.X

Old KB# 11877
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