Due to changes in the operating system structures there is a patch required for using the tools on Windows XP SP2.
This patch is for DriverStudio and/or DriverSuite version 2.7, 3.01 and version 3.1 to obtain compatibility with Windows XP SP2. It covers several products.
For SoftICE (DriverStudio, DriverSuite and SoftICE for DPS 3.1).
For SoftICE (DriverStudio, DriverSuite and SoftICE for DPS 2.7 and 3.01)
Symbol retriever is located in start->programs->Compuware DriverStudio (DriverSuite) ->Debug-> Symbol Retriever. If your version does not have it then it can be downloaded from ftp://ftp.compuware.com/pub/driverstudio/outgoing/utility/SymRetriever.zip and copied into the softice directory.
To get symbols:
Copy the file ntoskrnl.exe from the system32 directory into the same directory as the debug info. This will be <ROOT directory>\symservertoskrnl.dbg\<SOME guid>.
This can be hand edited into this file by placing the line NTSYMBOLS=ON after any load statements in the winice.dat.
It can also be added by going into the Symbol loader use Edit->softice initialization settings->advanced and typing NTSYMBOLS=ON in the edit box and then hitting add.
For Visual SoftICE (DriverStudio and DriverSuite version 3.1 only).
Download the patch from the following link and follow the readme contained there.