Metrics of the Incident Management


Dear all, I'll be really glad to have some guidance and help on following topics. How can I Implements or works on Metrics of the Incident Management, where I have to include followings conditions (Attached image). Thanks in advance for your valuable time...Kind Regards

  • I agree with Mike regarding the training, but to expand a little bit on what he is saying, there are many ways to implement the display of the metrics listed, either via a report (which likely would involve an Advanced SQL approach), or via a $.get call and returning the SQL query data into a formatted table in an html/javascript widget on a form. These methods have a prerequisite that the Data Design be fully implemented to support the fields described in the requirements. Based upon your question, it would appear that some additional training (especially in these areas) would be helpful.Regards,Bill