Date field in email notification is offset by -10 hours


Hi,We are experiencing an issue where email notifications which contain date fields are incorrect and is usually offset by -10 hours. For example, user enters 10/28/2014 12:00:00 AM for "Est Date" but the email notification delivers it as: Est Date: 10/27/2014 02:00:00 PM. This has just recently started happening but I'm not able to figure it out. I've edited User Profile>Time Zone to (GMT - 10:00) Pacific/Honolulu but email still sends the date wrong. Any suggestions what could be wrong? Thanks in advance!
Parents

  • Serena has this in their Defect list. We are at 10.1.2.2, so we are going to implement the workaround, at the bottom, tonight:ID:

    D16597




    Published:

    11 October 2012



    Updated:

    21 January 2014



















    Defect Id


    DEF225719










    Originally Reported Against


    SBM 10.1.1.4








    Also Affects


    Development Manager 4.0Development Manager 4.0.1Release Manager 4.0Release Manager 4.0.1Requirements Manager 4.0.1Service Manager 4.0Service Manager 4.0.1








    Resolved In


    Release Manager 5.0SBM 10.1.3Service Manager 5.0












    Description


    The JVM timezone gets shifted to GMT by either SLA or SSF (part of
    common services since 10.1.1.4) that is installed on the server running
    the Notification Server, but this is done after the DB driver
    initialization which causes the Notification Server to think it is
    getting times in GMT when it is actually not which can cause date/time
    issues in notification emails.








    Resolution


    For this to be fixed both SBM needs to be 10.1.3 and above plus SOO needs to be 5.0 or above.

    For earlier releases the following workaround may work.

    Workaround is as follows on the server running the Notification Server:

    1. stop jboss
    2. go to "../Serena/SBM/Common/jboss405/bin" folder
    3. open run.serena.conf.bat file
    4. add following line somewhere, preferably after USER_OPTIONS:
    set "JAVA_OPTS=%JAVA_OPTS% -Duser.timezone=GMT"
    5. save run.serena.conf.bat
    6. set server (Windows) timezone to whatever you would like it to be
    7. start jboss



Reply

  • Serena has this in their Defect list. We are at 10.1.2.2, so we are going to implement the workaround, at the bottom, tonight:ID:

    D16597




    Published:

    11 October 2012



    Updated:

    21 January 2014



















    Defect Id


    DEF225719










    Originally Reported Against


    SBM 10.1.1.4








    Also Affects


    Development Manager 4.0Development Manager 4.0.1Release Manager 4.0Release Manager 4.0.1Requirements Manager 4.0.1Service Manager 4.0Service Manager 4.0.1








    Resolved In


    Release Manager 5.0SBM 10.1.3Service Manager 5.0












    Description


    The JVM timezone gets shifted to GMT by either SLA or SSF (part of
    common services since 10.1.1.4) that is installed on the server running
    the Notification Server, but this is done after the DB driver
    initialization which causes the Notification Server to think it is
    getting times in GMT when it is actually not which can cause date/time
    issues in notification emails.








    Resolution


    For this to be fixed both SBM needs to be 10.1.3 and above plus SOO needs to be 5.0 or above.

    For earlier releases the following workaround may work.

    Workaround is as follows on the server running the Notification Server:

    1. stop jboss
    2. go to "../Serena/SBM/Common/jboss405/bin" folder
    3. open run.serena.conf.bat file
    4. add following line somewhere, preferably after USER_OPTIONS:
    set "JAVA_OPTS=%JAVA_OPTS% -Duser.timezone=GMT"
    5. save run.serena.conf.bat
    6. set server (Windows) timezone to whatever you would like it to be
    7. start jboss



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