Dimensions RM

Dear All,How 2 send notification & email just helpdesk &submitter of some items.How&where i can create in SBM V.: 10.01.04 Thanks in advance

MigrationDeletedUser over 7 years ago

Dear All,How 2 send notification

0 MigrationDeletedUser
over 7 years ago

Thanks for your quick reply. Hence, I have to consider some
Items ( Incident Management) with filed (Item id, Title, State, Owner,
Submitter, Submit Date, Last Modified Date). Here, I would like to send
notification when “state is equal to Email-raised” just only submitter where
Owner is not specified yet. In this case
I would like to send email and notification to submitter and helpdesk to remind
if submitted dated is more than one day.

I was thinking Notification Rules as follows:

State= “ Email-raised”

And submitDate= plus1

And submitter=current user

And Owner= None

How
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0 MigrationDeletedUser
over 7 years ago

For your kind information, i have been using in separate tool not in sbm composer. Here i have attached an image where you can see those item i would like to work on. Such as i would like to send a notification and email to only those submitter and helpdesk.Thanks a lots for your time and consideration
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0 MigrationDeletedUser
over 7 years ago

Now i am able to create notification rules from sbm application administrator. But i was unable to send e-mail just to submitter and helpdesk..How can i send email to them. Thanks in advance for your help.RegardsShahed
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0 MigrationDeletedUser
over 7 years ago

It sounds like two different email notifications.Create one with "submitter is (current user)" in its rule, and subscribe everyone to that notification. The rule will ensure it goes to just the submitter.Create a second notification similar to the first, but leave out the "submitter is (current user)" statement, and only subscribe the Help Desk group to the notification (you have to have a group in SBM for just the Help Desk staff).
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0 MigrationDeletedUser
over 7 years ago

Notifications are controlled in the Admin Portal
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0 MigrationDeletedUser
over 7 years ago

Thank you so much Mr. Damon for your worthful solution. So
it’s not possible to send same e-mail to the different user like (submitter and
Help Desk ) in the same time . Once again thanks a lot.

RegardsShahed
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0 MigrationDeletedUser
over 7 years ago

You could write a fancy rule, but it is much simpler to just make two notifications. I would make the titles very similar, but different, so I could understand which notification is which.KISS = Keep It Simple, Stupid
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0 MigrationDeletedUser
over 7 years ago

Nice the way you wrote...(y). Thanks for your quick response...
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Dimensions RM

Dear All,How 2 send notification & email just helpdesk &submitter of some items.How&where i can create in SBM V.: 10.01.04 Thanks in advance

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