Dear All,How 2 send notification & email just helpdesk &submitter of some items.How&where i can create in SBM V.: 10.01.04 Thanks in advance


Dear All,How 2 send notification
Parents

  • Thanks for your quick reply. Hence, I have to consider some
    Items ( Incident Management) with filed (Item id, Title, State, Owner,
    Submitter, Submit Date, Last Modified Date). Here, I would like to send
    notification when “state is equal to Email-raised” just only submitter where
    Owner is not specified yet. In this case
    I would like to send email and notification to submitter and helpdesk to remind
    if submitted dated is more than one day.

    I was thinking Notification Rules as follows:

    State= “ Email-raised”

    And submitDate= plus1

    And submitter=current user

    And Owner= None

    How
Reply

  • Thanks for your quick reply. Hence, I have to consider some
    Items ( Incident Management) with filed (Item id, Title, State, Owner,
    Submitter, Submit Date, Last Modified Date). Here, I would like to send
    notification when “state is equal to Email-raised” just only submitter where
    Owner is not specified yet. In this case
    I would like to send email and notification to submitter and helpdesk to remind
    if submitted dated is more than one day.

    I was thinking Notification Rules as follows:

    State= “ Email-raised”

    And submitDate= plus1

    And submitter=current user

    And Owner= None

    How
Children
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