Dear All,How 2 send notification & email just helpdesk &submitter of some items.How&where i can create in SBM V.: 10.01.04 Thanks in advance


Dear All,How 2 send notification
Parents

  • It sounds like two different email notifications.Create one with "submitter is (current user)" in its rule, and subscribe everyone to that notification. The rule will ensure it goes to just the submitter.Create a second notification similar to the first, but leave out the "submitter is (current user)" statement, and only subscribe the Help Desk group to the notification (you have to have a group in SBM for just the Help Desk staff).
Reply

  • It sounds like two different email notifications.Create one with "submitter is (current user)" in its rule, and subscribe everyone to that notification. The rule will ensure it goes to just the submitter.Create a second notification similar to the first, but leave out the "submitter is (current user)" statement, and only subscribe the Help Desk group to the notification (you have to have a group in SBM for just the Help Desk staff).
Children
No Data