LoadRunner 11 cannot connect to SiteScope 11 Monitor

Recently we started a POC for LR11 and SIS11 and making a SiteScope Monitor connection failed with a message: "Parsing error. Details: host , port 8080, line 9. Reason: Required white space was missing ... [MsgId: MMSG-47587]".

Can anyone please help?


P.S. This thread has been moved from Performance Center Support and News Forum to LoadRunner Support Forum. -HP Forum Moderator

  • By the way: The LoadRunner 11 to SIS9.5 connection is succesful. So that means that there is a prob in the connection with SIS11.

    Any help is appreciated.
  • I remember having the same problem with older versions of LR and SIS. When I used the old port 8888 the problem disappeared. Just try.
  • Since the problem is not hot at anyones attention I will leave it from here.

    Feel free to share concerns because it will be a missing opportunity for HP to extend monitoring with SIS11.
  • I saw in the SIS11 docs that the classic interface (using port 8888) is disabled. It seems to me that a new interface must be used. Why HP gives you the opportunity to install SIS11 with the LoadRunner option.

    I hope this is some food for thoughts, any input is appreciated.
  • Verified Answer

    Try This.

    For SiteScope with no configured authentication

    1. Open SiteScope and configure monitors.
    2. Verify that you can see the Topaz XML data at the URL:
    3. Open C:\Program Files\HP\LoadRunner\dat\monitors\xmlmonitorshared.ini and edit the SiteScope section:

    DlgTitle=SiteScope Monitor
    For SiteScope with authentication configured:

    1. Open SiteScope and configure monitors.
    2. Ensure your SiteScope admin has a password
    3. Add a new SiteScope user with a user ID and password.
    4. Verify that you can see Topaz XML data at the URL
    The â login=1â ³ part is the user index, for each user you add, the index increases by 1)
    5. Open C:\Program Files\HP\LoadRunner\dat\monitors\xmlmonitorshared.ini and edit the SiteScope section.

    DlgTitle=SiteScope Monitor

  • Thnx for the award winning solution for authenticated configuration, because that worked fine.
  • HTML in this post was causing errors on the Community, so with apologies, I had to remove the content of the post.


    Warren_Admin, HP Enterprise Community Manager
    Any personal opinions expressed are mine, and should not be interpreted as official statements on behalf of Hewlett Packard

  • Thanks for the info.


    Will this work for LoadRunner 12 and SiteScope 11.22 also.


    I have upraded LoadRunner version 11.52 to 12 and are experienceing the same problem. I have tried various port configs and also connecting ways.



    Error  I have (shown below) which is similar to original error mentioned above (however when I click my link then I do get to my sitescope server.



    Parsing error.
    Details: host mySiteScopeServer, port 8182, line: 10.
    Reason: DTD is prohibited.


     <!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
    <BASE HREF="MyLocalSiteScopeURLFitsBetweenTheseBrackets">
    <TITLE>Login - SiteScope</TITLE>
    <META http-equiv=Content-Type content="text/html;charset=utf-8">

    ... [MsgId: MMSG-47587]

  • Hi HeinReyneke,


    try to use the port 8888 which is the default port for connecting (which differs from the the UI port)


    This url should give an XML:

    http://<SiS ip address>:8888/SiteScope/cgi/go.exe/SiteScope?page=topaz&operation=config&account=administrator


    If so, then the LR connection should work also.


    Goos luck ;-)




  • Hi Praveen.


    I am having similar difficulties and found this post.


    When i type the address:

    Into the browser on my sitescope server i get "

    404 - Page Unavailable

    The page you are trying to access is unavailable."


    If i try 8888 , i get the default "Firefox can't establish a connection to the server at localhost:8888." from the browser.


    What should be my next steps?