pop-ups are not appearing in truclient while recording or replay crm web


I have this strange issue with trucient. The crm web which need to use : none of the pop-ups are appearing in the develop-script/replay mode. i have checked with all the browsers: mozilla, chrome and ie. I have added the exeption for the pop-ups url's but nothing else. it is working fine when i am opening it manually in my local browsers , however not working inside the truclient window. i checked even the scripting is anabled in for the sap. I am using this protocol for my sap web systems from past 2.5 years and never faced this issue.
Can someone please suggest ?

Best Regards