Idea ID: 2874632

Remove unnecessary tab on Truclient General Settings - [Server Exceptions] if TruClient Browser no longer checks the server certificate

Status : Accepted

Situation:

On TruClient 2020 or later, after added the certificate and clicking “Get Certificate” button, a message “Attempting to identify site…” appears.

Though in the document there is note that for Truclient 2020 or later “The TruClient Browser no longer checks the server certificate but this tab is still supported for backward compatibility”,this causes misunderstanding because it is not clear whether this feature is working normally.

It will lead to a poor user experience that users do not know what to do with the unexpected message.

Request:

If the feature is no longer used please improve the related part of the UI (e.g remove the tab / modify the message easier to understand to avoid confusion.)

  •  

    Hi Tina, thanks for your good suggestion. Nice catch! It is a place to improve. We plan to remove the "Server Exception" tab in the coming releases when next time TruClient Browser is getting upgraded.

    Thanks.