Instructions needed to upgrade Loadrunner 9.1 to 11.0

Hello,

I need to upgrade multiple controllers and load generators from LR V 9.1 to 11.0 for my company. My account has been given permission for ITRC and SUM, but I do not know what steps I need to proceed. Previously, I had seen a post with the instructions to upgrade to the newest version of LR and roll over the licensing contracts, but I am unable to find the thread any longer. Would someone please provide me either the instructions, or the link the the past posting that contains the steps required.

Any assistance you can provide would be greatly appreciated.

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