Not able to access Performance Center & Lab Management link from qcbin page!

Hello Forum,

 

I have installed the below components;

 

All packages installed were from HP ALM PC 11.0

 

ALM Server - Performance Center Edition |

PC server                                                   | m/c-01

PC Extension on a single machine             |

 

PC Host | m/c-02

 

2LG's | m/c-03 & 04

 

Now, when I access http://<ALMServerName>:8080/qcbin, The below links are displayed;

 

Performance Center

Lab Management

Site Administration

Add-Ins Page

Readme

 

From the above list, I am able to access and login to "Site Administration" page where as when I try to access Performance Center link I am getting the below error;

 

Following client components were not downloaded successfully:

1 . Client.cab :
(Error 5) Access is denied.
Cannot extract files from C:\Users\rrao\AppData\Local\HP\ALM-Client\localhost\Client.cab

2 . BuiltInPlugin.cab :
(Error 5) Access is denied.
Cannot extract files from C:\Users\rrao\AppData\Local\HP\ALM-Client\localhost\BuiltInPlugin.cab

Close all connections to Server and try again.

 

And, when I try to access Lab Management, the below error was thrown

 

Following client components were not downloaded successfully:

1 . Client.cab :
(Error 5) Access is denied.
Cannot extract files from C:\Users\rrao\AppData\Local\HP\ALM-Client\localhost\Client.cab

2 . BuiltInPlugin.cab :
(Error 5) Access is denied.
Cannot extract files from C:\Users\rrao\AppData\Local\HP\ALM-Client\localhost\BuiltInPlugin.cab

Close all connections to Server and try again.

 

For both the errors, i tried to navigate to the displayed path and extracted the files in the same location, but no luck.

 

Please guide me through at the earliest.

 

Thanks,

Ramesh