Got unexpected disconnect event, exiting ..

Hi Citrix Gurus,

I'm running a citrix load test with LR9.1 and citrix client 10.100.55836. Recently we have turned off both compression and encryption on injector machines. Since then, im getting the below error in controller.

Got unexpected disconnect event, exiting ..

At this time, following message is displayed in ICA window.

Presentation Server is not available, please try later.

At the moment, i have added a do-while loop around the ctrx_set_connect_option function as a temp fix.

Just wondering anyone of you have seen this error before. If so, please let me know what needs to be done on server side.

Regards,
Prashanth.
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  • Hi Prashanth,

    This can be because of the session overriding if you use same user name to login, check manually by opening multiple windows.

    one more thing I have observed, if citrix trying to resize the window using sync function, if it fails to resize the window, it may send disconnect event, for example you are trying to select Open Menu item from File menu, while recording the size of the Menu window may be different than the replayed window (it can be because of some dynamic menu items added like Recent visited document etc.)

    Regards,
    Param
Reply
  • Hi Prashanth,

    This can be because of the session overriding if you use same user name to login, check manually by opening multiple windows.

    one more thing I have observed, if citrix trying to resize the window using sync function, if it fails to resize the window, it may send disconnect event, for example you are trying to select Open Menu item from File menu, while recording the size of the Menu window may be different than the replayed window (it can be because of some dynamic menu items added like Recent visited document etc.)

    Regards,
    Param
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