Diagnostics data not populated in profiler

I have configured the HP Diagnostics Server.Installed the probe on the application server.In the healthview of the diagnostics server the probe is shown and the health is green.but when i try to view the data during the test run , no data is being populated on the profiler because of which nothing comes to the Diag server.all the ports are open(35000,2006,2612)
No error message is displayed in the logs.
any suggestions ?