(PC) Support tip: Download the script xxx failed

When trying to run a test, we are getting an error message Downloading script xxx failed, the issue is reproducible for some projects, not all of them. Controller machines are working fine and scripts are fine. We disabled the antivirus from controller machines and same issue. We went to the test desing and try to download a script manually and we are not able to do it, cause we got a time out issue. So we could see that there is an issue with the repository. 

We went to the repository and we can see that we are not able to copy files manually (outsite ALM and PC), from one folder to another. Also the projects that were failing were located in another repository.

With the help of the IT team we figured out that the issue was related with the antivirus. So IT team disabled the antivirus in the repository and now it is working fine.

Thank you

HPE Software

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