[LRE TIPS] - Controller/Analysis 2020 cannot connect to ALM 15 which uses SSO, VuGen works fine

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over 1 year ago

Symptoms

When trying to connect from Controller/Analysis of LR 2020, it throws out error:

Failed to login, please contact system Administrator for help

Description: Expect external authentication data but did not get one

VuGen works fine, the issue only occurs to Controller and Analysis.

Controller/Analysis/VuGen are on the same machine.

Bach_0-1590385831840.png

 

Solution

Please try the attached hotfix (replace existing file in <LR>\bin, remember to backup existing file first)

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