Trying to run pcli command and getting error: Serena PVCS Version Manager could not open the access control database

I am attempting to run pcli.exe from a command prompt working against a project database on a shared drive. I have the PVCS Version Manager 8.5 installed and can access the database just fine from within it.

The command I am running is: pcli.exe run -q vlog -pr\\mkeeftcdndev3\pvcs\ConnexSwitch\Server -idxxxxxxxx -z /

C:\Program Files (x86)\Serena\vm\win32\bin>pcli.exe run -q vlog -pr\\mkeeftcdndev3\pvcs\ConnexSwitch\Server -idxxxxxxxx -z /
Serena PVCS Version Manager (PCLI) v8.5.0.0 (Build 055) for Windows NT/80x86
Copyright (C) 1985-2013 Serena Software. All rights reserved.
21:13:25 Jun.13.19 [Error]
Serena PVCS Version Manager could not open the access control database, "\\mkeeftcdndev3\pvcs\ConnexSwitch\Server\archives\ahh1v4n1.db". Please contact your Serena administrator for further assistance.

However, running this command against the SampleDB project database locally is successful: pcli.exe run -q vlog -prC:\ProgramData\Serena\VM\SampleDB -idxxxxxxxx -z /

Running the command dir \\mkeeftcdndev3\pvcs\ConnexSwitch\Server from the command prompt is successful, so the path is right:

C:\Program Files (x86)\Serena\vm\win32\bin>dir \\mkeeftcdndev3\pvcs\ConnexSwitch\Server
Volume in drive \\mkeeftcdndev3\pvcs is Data
Volume Serial Number is F435-B680

Directory of \\mkeeftcdndev3\pvcs\ConnexSwitch\Server

04/26/2019 10:59 AM .
04/26/2019 10:59 AM ..
06/11/2019 02:12 AM archives
10/05/2012 09:24 AM 8,918 change.log
10/05/2012 09:03 AM lib
06/21/2018 02:51 PM 8 pvcsid.old
04/26/2019 10:59 AM 8 pvcsid.ser
10/05/2012 09:25 AM 8 pvcsid.ser.old
10/05/2012 09:03 AM 314
10/05/2012 09:05 AM 539 pvcsproj.ser
10/17/2012 12:44 PM 640 pvcsroot.old
10/17/2012 12:44 PM 665 pvcsroot.ser
04/26/2019 10:59 AM pvcsuser
10/05/2012 09:06 AM Pzf
10/05/2012 09:03 AM 26 tools.cfg
9 File(s) 11,126 bytes
6 Dir(s) 46,463,279,104 bytes free

Any thoughts on where to start? Config file is attached.

  • Hi Tim,

    The error indicates the file "\\mkeeftcdndev3\pvcs\ConnexSwitch\Server\archives\ahh1v4n1.db" either does not exist or cannot be accessed. The directory listing did not show the contents of the archives folder, so I don't know whether or not the file is in there.

    It would be unusual for PCLI to complain about using the PDB \\mkeeftcdndev3\pvcs\ConnexSwitch\Server when the VM Desktop Client GUI works with it just fine, though it's possible that this is caused by some non-standard construct in the CFG file. I was not able to see a CFG file attached to this thread. Can you attach it? Please show the output of the command:
    dir "\\mkeeftcdndev3\pvcs\ConnexSwitch\Server\archives\ahh1v4n1.db"

    as well.

    Thanks in advance,

    - Richard.