Why when I try to download my edited report template to Excel do I get error "Unable to read File"?
QUESTION
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Why when I try to download my edited report template to Excel do I
get error "Unable to read File"?
ANSWER
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A possible reason for this error is if you have changed the Borland
logo to an image of your choice which is not one of the supported
file types: gif, png or jpg. In this Excel template I have
changed the Borland logo to a larger version in the file format of
.bmp
Then I uploaded the template to SCTM and selected it as a template
for a report. Then when I click on the link to download the report
in Excel format I get the following error message when Excel
opens:
Upon clicking on OK this message is then displayed:
Upon clicking "Yes" I get notification that the Excel
file has been repaired and unreadable content has been
removed.
Then when the Excel spreadsheet is opened there is no report
displayed.
The best way to resolve this issue is to use one of the supported
file types for images in the report templates: gif, png or
jpg.
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