Why does SilkCentral Test Manager report that my execution server status is "Active" even though the server is not?

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Problem:

Why does SilkCentral Test Manager report that my execution server status is "Active" even though the server is not?

Resolution:

ANSWER
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The Active status informs the user that the execution server has been added to the project and is available for that project. It does not guarantee that the execution server is actually running or is accessible. In order to check if the server is running and can be used you need to try and connect to it. If it is not available then you will get the warning:

"Activated but: Failover is required, but not possible because: Test Manager does not support execution server failover"


In SCTM 8.1 the message has been changed to provide a more meaningful description of the problem:

"There is no execution server service running, or the server host is not accessible."


Old KB# 24709
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