Why does adding an attachment to an issue throw an exception and how can I resolve this?

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Problem:

Why does adding an attachment to an issue throw an exception and how can I resolve this?

Resolution:

ANSWER
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Under certain circumstances you may see the following exception when attempting to add an attachment to an issue:


This error can be caused by enabling HTML response compression in the Frontend Server (this is disabled by default).

Either disable HTML Response Compression, as described below, or apply SCTM2006R2_Hotfix04_HtmlCompression_FileUpload (this Hotfix can be obtained by contacting technical support):

  1. Stop the front-end server service
  2. Open the SCCFRONTENDBOOTCONF.XML file with a text editor. This file is located in the /CONF/FRONTENDSERVER folder of the installation directory on the Frontend Server
  3. Locate the XML tag in the section of the file
  4. Ensure that this value is set to "false"
  5. Restart the Frontend Server service after you have saved the file


Old KB# 23658
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