How do you unlock the "segue" login if only the default "segue" and "admin" logins exists?

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Problem:

How do you unlock the "segue" login if only the default "segue" and "admin" logins exists?

Resolution:

QUESTION
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How do you unlock the "segue" login if only the default "segue" and "admin" logins exists?

ANSWER
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If you get the error message: "An error occurred during login: Login is currently locked, please contact your System Administrator"


The "Administrator" login may not allow you to unlock the "segue" login if it has become locked, therefore you will have to create a new user account in the "admin" login. Giving to this new user a role definition of SuperUser.

You can do this by going to the "Administrator" part of SilkCentral Test Manager and click on "Users", then on "admin" and then go to the bottom of the page and click on Add New.


Log out and log back in under the new login and this will allow you to go into the "segue" user account and unlock the segue login.

Old KB# 24849
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