Application Delivery Management
Application Modernization & Connectivity
CyberRes by OpenText
IT Operations Management
Why do I get the following error "C Runtime error! Program:...m Files\Segue\SilkRadar Administrative Console\radar.Exe. This application has requested the Runtime to terminate it in an unusual way"?
This can occur if a query was entered using the Web GUI of SilkCentral Issue Manager and it contains more than 2000 characters. The query still executes in the Web GUI but can cause this crash in the admin console because it cannot handle queries of more than 2000 characters. In order to resolve this problem you should run the following as an advanced query using the Web GUI.
SELECT ModeID, MAX(DATALENGTH(QuerySQL))FROM REPORT where modeid = 1 or modeid = 2 or modeid = 3GROUP BY ModeID
If it returns any values > 1999 then run the following as an advanced query:
UPDATE REPORTSET ModeID = ModeID 3WHERE (ModeID = 1 OR ModeID = 2 OR ModeID = 3)AND (DATALENGTH(QuerySQL) >= 2000)
You should now be able to log into the admin console without getting the crash as the modeid which identifies queries has been changed to a value greater than 3 and the admin console will no longer detect it. This means that this query can only been executed from the Web GUI from now on. If you continue to see these error contact Technical Support.