How can I change the "Default State" assigned to newly entered issues?

0 Likes

Problem:

How can I change the "Default State" assigned to newly entered issues?

Resolution:

The Default state of an issue can be specified either by:

  1. The settings for the User Group to which the user entering the issue belongs.
  2. The User"s Individual settings.


Create a Default State for all users belonging to a particular group by going to

ISSUE TRACKING | CONFIGURATION | GROUPS

and selecting the relevant GROUP and TYPE (Doc, Bug, Enhancement) for which you want to set the State.

Issue State

To have all Users within a groupinherit these Group settings, go to

ISSUE TRACKING | CONFIGURATION | USER ACCOUNTS

and select the appropriate Group from the drop-downlist. Select each User in turn, and verify that the State for eachtype of issue (Doc, Bug, Enhancement), is set to "(Group Default)":



To allow a particular user to have their own default state,which is not inherited from the group, select the requiredStates, rather that the (Group Default) in the "User Settings" dialog highlighted above.

Please also see: Is it possible to set a default value for Custom Fields in Issue Manager?


Old KB# 23832
Comment List
Anonymous
Related Discussions
Recommended