Why is the Manual Testing Client license check-out failing?

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Problem:

Why is the Manual Testing Client license check-out failing?

Resolution:

If you are getting an error ( License Error. See application server log file for details )when trying to assign manual tests even though there are enough manual testing client licenses, then this may be related to a problem with the license for the Manual Testing Client.

The error should look like the following:

In the application server logs an error such as the following may appear:

Obtaining "SilkCentralManualTestingClient 8.6" license for user "" from SilkMeter failed - [101] No policy available for this product

In the license it should show the following:

product = SilkCentralManualTestingClient;

Ensure that the C for client is capitalized – if it is not, then please email License.Key@borland.com; include the original license policy file, state that the C for client is not capitalized and request a new license with this changed.

NOTE: manually changing this in the policy file will not resolve the problem and will require the license to be regenerated again with the change made.


Old KB# 24977
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