Problem:

Why are all attachments appearing empty in the Manual Testing Client?

Resolution:

If all attachments that are opened via the manual testing client are empty, yet they are fine when opened via the SilkCentral Test Manager GUI - this could be due to a corruption in the resources folder for the user currently logged into the Manual Testing Client.

To overcome this:

• Close the Manual Testing Client
• Go to C:\Program Files\Borland\SC Manual Testing Client 2008\workspace\[USERNAME]
• Check that logged-in user has full access privileges to the “resources” folder
  • If they don’t
    • Select to add full privileges to this directory
  • If they do
    • Remove the “resources” folder for this user
    • Open the Manual Testing Client
    • This directory will be created again and the attachments downloaded again.