Why do I get "ERROR - Retrieving links failed. Check the log file for details." when viewing Traceablility from Issue Manager to Test Manager?
This error can occur
when viewing Traceability from Issue Manager to Test Manager, when
clicking on the Traceability tab for an issue in Issue
Manager. This is due to an issue during the installation of
SilkCentral Test Manager when IIS is used.
This error can be resolved by making a change to all three occurrences of the file configuration.xml.
The configuration.xml exists in three locations:
In all three instances of the configuration.xml file there is an entry:
When IIS is being used this entry should not contain the port number (19120) after the IP Address i.e.
After editing this entry and restarting the services in Service Manager, this error should no longer occur.