Why do I get "ERROR - Retrieving links failed. Check the log file for details." when viewing Traceablility from Issue Manager to Test Manager?

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Problem:

Why do I get "ERROR - Retrieving links failed. Check the log file for details." when viewing Traceablility from Issue Manager to Test Manager?

Resolution:

This error can occur when viewing Traceability from Issue Manager to Test Manager, when clicking on the Traceability tab for an issue in Issue Manager. This is due to an issue during the installation of SilkCentral Test Manager when IIS is used.



This error can be resolved by making a change to all three occurrences of the file configuration.xml.

The configuration.xml exists in three locations:

.\SC Test Manager 2008\wwwroot
.\SC Test Manager 2008\wwwroot\silkroot
.\SC Test Manager 2008\conf\frontendserver\alm


In all three instances of the configuration.xml file there is an entry:


connectString
com.borland.tm.system.endpoint=http://127.0.0.1:19120/services/sccsystem;com.borland.tm.spi.endpoint=http://127.0.0.1:19120/services/SpiService


When IIS is being used this entry should not contain the port number (19120) after the IP Address i.e.


connectString
com.borland.tm.system.endpoint=http://127.0.0.1/services/sccsystem;com.borland.tm.spi.endpoint=http://127.0.0.1/services/SpiService


After editing this entry and restarting the services in Service Manager, this error should no longer occur.


Old KB# 23838
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