When logging into SilkCentral Issue Manager I get a warning "Weblogin/Password does not match a valid Issue Manager Login/Password" - what does this mean?
ANSWER
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Most likely you have just installed Issue Manager and have logged
in for the first time after having completed setting up your
database. This indicates that the username/password you have logged
in with is not a valid user in the radar defect tracking database.
It is likely that you have used segue/segue as the
username/password pair for logging in. What you need to do now is
identify who the radar admin user is and configure Issue Manager to
use these credentials.
Go to
ISSUE MANAGER | CONFIGURATION | USER MANAGEMENT | USER
ACCOUNTS
This will present you with a list of users in your radar database,
identify who the administrator is. Once you find this user (in the
sample database it is dhart (no password)) you need to click on the
user and choose the "create web login" option. Once you
confirm this dialog logout then login again using this user and you
should no longer get this warning. You can now go to the user
accounts section again and create web logins for all users listed,
if you require.
If you are still getting this error then contact support@segue.com
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