How do I configure issue tracking profiles to enable SilkCentral Test Manager to integrate with IBM"s Rational ClearQuest as an external issue tracking system?

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Problem:

How do I configure issue tracking profiles to enable SilkCentral Test Manager to integrate with IBM"s Rational ClearQuest as an external issue tracking system?

Resolution:

ANSWER
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Note To work with Rational ClearQuest profiles, you must have the Rational ClearQuest client software installed on the computer where the SilkCentral Front-end Server is running. Please refer to Rational ClearQuest documentation for detailed information about installing Rational ClearQuest.

Procedure To add a Rational ClearQuest profile to Test Manager:


1: Select the ISSUE TRACKING tab from ADMINISTRATION | CONFIGURATION in the menu tree. The ISSUE TRACKING page appears, listing all of the issue tracking profiles that have been created for the system.


2: Click the New Profile button to open the New Issue Tracking Profile page.

3: Enter a name for the new profile. This is the name that will be displayed in lists where issue tracking profiles are available for selection.

4: Enter a description for the new profile.

5: Select IBM Rational ClearQuest from the Type droplist.

6: Enter a valid ClearQuest login name and password.

When entering issues for a test definition, Test Manager logs into Rational ClearQuest using the login credentials that are provided here.

7: Enter the repository info of your Rational ClearQuest installation. This is the database name that is defined in the Rational ClearQuest client software.

8: Click OK when you have finished entering the issue tracking profile information; or click Cancel to abort the operation. If you click OK, Test Manager attempts a trial connection to Rational ClearQuest using the information you have provided. If an error occurs, please review the login credentials and the repository info that you have supplied, or consult your Rational ClearQuest administrator.

9: If the trial connection to Rational ClearQuest is successful, you will be returned to the Issue Tracking page, where the new profile will be listed.


Mapping issue states

Once you have defined a Rational ClearQuest profile, you should map the existing issue states of Rational ClearQuest to the Test Manager states. Doing this enables Test Manager to list issues correctly when querying internal and external issues.

Procedure To map issue states:


1: Select the ISSUE TRACKING tab from ADMINISTRATION | CONFIGURATION in the menu tree. The ISSUE TRACKING page appears, listing all of the issue tracking profiles that have been created for the system.


2: Click the Edit state mapping icon of the issue tracking profile you wish to edit.

3: The Status Mapping dialog appears, listing all existing issue states of the external issue tracking software. These states are listed in the External column. Test Manager"s issue states are available in the droplists in the Internal column. Map internal issue states to external issue states by selecting respective entries from the droplists.

4: Once you have mapped each external issue state to an internal state, click OK to save your settings; or click Cancel to abort the operation.


Note: This information is also available in the SilkCentral Administration Online Help that ships with SilkCentral Test Manager. For details on configuring issue tracking profiles to enable SilkCentral Test Manager to integrate with SilkCentral Issue Manager, please see How do I configure issue tracking profiles to enable SilkCentral Test Manager to integrate with SilkCentral Issue Manager as an external issue tracking system?

Old KB# 24770
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