What should I do when I receive the error "error: NULL" when I attempt to setup a new Issue Manager tracking profile?

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Problem:

What should I do when I receive the error "error: NULL" when I attempt to setup a new Issue Manager tracking profile?

Resolution:

ANSWER
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There can be a number of reasons for this error therefore if you receive the error please send a copy of the Issue Manager tables listed below to support@segue.com:

Tables to send to Technical Support:
CUSTOM_GUI
LOV
LOV_LIST
PROD_COMPONENT
PROD_PLATFORM
PROD_RELEASE
PRODUCT

List of steps to export these required tables:

  • Open SQL Server Enterprise Manager and go to the tables node of the IM database.
  • Right-click on the table and select ALL TASKS | EXPORT DATA
  • Enter SQL Authentication
  • Destination: Text File
  • Enter file name (eg. use name of exported table)
  • Now select the Next button four times on the wizard


Note: This process must be followed for each of the required tables.

Old KB# 24707
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