Why does SilkCentral Test Manager not run my scheduled tests or runs them at the wrong time?

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Problem:

Why does SilkCentral Test Manager not run my scheduled tests or runs them at the wrong time?

Resolution:

QUESTION
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Why does SilkCentral Test Manager not run my scheduled tests or runs them at the wrong time?

ANSWER
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When creating a new user, ensure that the time zone and nearest city are correctly set. If they are not, the test execution time will be out by Europe-Vienna time plus or minus your time zone e.g. a test set for 12.00 EDT will have an execution time of six hours earlier.

A second failure to execute or a late execution can happen when Test Manager is controlling a remote execution server and the execution server is set to a different time or time zone.

Test Manager will not produce an error for either of these two events; the test will either never execute or will execute at an unexpected time in the future.

Old KB# 24803
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