Why is SilkCentral removing the username and password when trying to log in? It does not give an error and does not log in.

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Problem:

Why is SilkCentral removing the username and password when trying to log in? It does not give an error and does not log in.

Resolution:

One known cause of this is a hostname that contains an underscore e.g. http://540_launcher:19120/etc. In this case replacing the "540_launcher" hostname with the IP address of the PC will fix the problem. Microsoft state that the use of an underscore in a hostname can lead to unpredictable results.

Old KB# 24450
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