Why can I not remove a product in SilkCentral Issue Manager?

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Problem:

Why can I not remove a product in SilkCentral Issue Manager?

Resolution:

ANSWER
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When trying to remove a product from SilkCentral Issue Manager you may see the error:




Where "1" is the number of issues linked to the product.

This can happen when the product you are trying to remove is linked to another record, and to remove it would damage database referential integrity.

In these circumstances you should set the product to inactive instead of removing it. Details on how to do this can be found here:


How do I set a product to "inactive" or "deactivated"?


Old KB# 23760
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