Application Delivery Management
Application Modernization & Connectivity
CyberRes by OpenText
IT Operations Management
Why does reassignment not override automatic routing and how to I resolve this?
As described in the Issue Manager Administration Guide, reassigning an issue is a method of manual routing that should override the automatic routing mechanism.
When an issue that has been reassigned returns to a previous
state in the workflow, Issue Manager should remember the
reassignment and later return the issue to the inbox to which the
issue was manually routed, rather than to the inbox to which it was
However due to a minor defect this reassignment method does not
successfully override the automatic routing. A patch named
has been created which resolves this issue; if you require this
patch please contact Borland technical support.