Why can one no longer see the external properties for requirements within the "Properties" tab?

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Problem:

Why can one no longer see the external properties for requirements within the "Properties" tab?

Resolution:

QUESTION
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Why can one no longer see the External Properties for Requirements within the "Properties" tab?

ANSWER
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This will happen if the integration configuration has been changed or removed. Please ensure that the original integration configuration is not changed - If it has then please:

  • Disable and remove the current configuration ( Settings -> Integration Configuration).
  • Create the original configuration and synchronize again.

    You will see something similar to the following if the original integration has been removed:


    But once you create the original integration again and synchronize - the problem will be resolved.


Old KB# 24435
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