When trying to import 3.x data into my SCIM 2006R2 project, how do I resolve the error "An unknown error occurred..."?

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Problem:

When trying to import 3.x data into my SCIM 2006R2 project, how do I resolve the error "An unknown error occurred..."?

Resolution:

ANSWER
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If you see this error when trying to import SilkCentral Issue Manager 3.x data into a SilkCentral Issue Manager 2006R2 project then you should review the FrontEnd Server log:

ADMINISTRATION | REPORTS | FRONT-END SERVER LOG | FrontendServer.log


If the following message appears in this log you should apply hotfix "SCTM85_Hotfix_06" and try the import again:

"continue import java.sql.SQLException: rollback() should not be called while in auto-commit mode."


This Hotfix enables Issue Manager 3.x database imports even if Users, Groups, Products etc. already exist in the target database.

If you require this Hotfix please contact technical support.

Old KB# 23650
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