Why am I unable to download attachments after upgrading from Issue Manager 3.2 to Issue Manager 3.3?

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Problem:

Why am I unable to download attachments after upgrading from Issue Manager 3.2 to Issue Manager 3.3?

Resolution:

ANSWER
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Attachments are stored on the hard disk of the SilkRadar\Issue Manager Frontend Server.

If upgrading to Issue Manager 3.3 and accessing an existing repository of an earlier version of Issue Manager then you will need to copy the attachment folder to the new installation. This process is required if you wish to download any attached files for defects which were logged in the earlier versions of Issue Manager.

To implement this you must copy the complete RadarAttachPool folder of your previous install of Issue Manager to the new installation directory after the installation of SilkCentral Issue Manager 3.3 installation is complete.

By default the installation directory of Issue Manager 3.3 is:

C:\Program Files\Segue\SilkCentral Test Manager 8.0


This is also detailed in the Release Notes.

Old KB# 23748
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