Why do I get the error message "Unable to get information from SQL Server: <hostname>" when connecting SilkCentral Test Manager to my database?

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Problem:

Why do I get the error message "Unable to get information from SQL Server: <hostname>" when connecting SilkCentral Test Manager to my database?

Resolution:

When using SQL Server or SQL Server Express Edition and trying to connect to your database, you may get the following error message: "Unable to get information from SQL Server: "

not connected

This is because you have entered an instance after the hostname (in this case: SQLEXPRESS). SQL Server and SQL Server Express Edition do not need this instance name. If you then remove the instance name you should be able to connect successfully.

connected


Old KB# 25034
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