Why am I getting a "License Check Failed" error when logging into TestManager? I have just imported a valid license.

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Problem:

Why am I getting a "License Check Failed" error when logging into TestManager? I have just imported a valid license.

Resolution:

QUESTION
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Why am I getting a "License Check Failed" error when logging into TestManager? I have just imported a valid license.

ANSWER
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If you have just imported a new license into SilkCentral or into SilkMeter, you will need to stop and restart the SilkCentral Services to register the new license.

  • Right-click on the SilkCentral Services manager icon in the Systray and select "Stop All Services".
  • Confirm that wish to stop the services.
  • Right-click on the SilkCentral Services manager icon again and select "Start All Services".
  • Confirm that you wish to start the services.
  • Restart SilkCentral.


You should now be able to login and work with SilkCentral.

Old KB# 24517
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