In Silk Central it is important to ensure that the database user you are connecting to Silk Central has the correct permissions.
This will ensure that the logs generated for a Support Incident, will require all the information required.
Below you will find a list of the permissions required:
grant select on v_$parameter to {SC DB User};
grant select on v_$ACTIVE_SESSION_HISTORY to {SC DB User};
grant select on v_$session to {SC DB User};
grant select on v_$sqlarea to {SC DB User};
grant select on v_$lock to {SC DB User};
grant select on dba_objects to {SC DB User};
Support
Documentation
Learning Services
Partner Programs