Application Delivery Management
Application Modernization & Connectivity
CyberRes by OpenText
IT Operations Management
I want to create a rule to send an email to a user for every action that occurs in the Issue, what SQL would do this?
ANSWER
----------------------------------
The following SQL rule sends an email to Mike, the person who
logged the defect. Mike will receive an email regardless of the
action performed by other users in this defect. For example if the
defect changes state, gets reassigned, someone adds a comment, an
attachment is added etc then an email will be send to Mike.
D.UserCreated = "Mike" and DH.ActionCode like "%"
Once you add this rule just create an email trigger, assign it
to this rule and make the user (in this case Mike) the recipient of
the email.